SHIPPING INFORMATIONS

What is the duration of the shipping times?

In-stock products are typically delivered within 1-3 business days. Conversely, back-ordered products generally take 7 to 14 business days, though occasionally it may take longer.

*Please check the availability of selected products via our social channels before making a payment.*

Which are the delivery methods available?

Currently, we are using Amana as our main shipping service. We will be adding more methods in the future.

How Much Is Shipping?

STANDARD SHIPPING IS 59 MAD AND FREE SHIPPING ON ORDERS OVER 2000 MAD

REFUND AND RETURNS

What should I do if my order doesn't arrive?

For In-Stock: If your order isn’t received within 7 business days, you’ll receive an immediate refund via your chosen payment method. For Back-orders: If your order hasn’t arrived within 21 business days due to logistics issues, a full refund will be provided via your chosen payment method. In both cases, our agent will contact you before the deadline to discuss if you’d like to wait additional days for your order before proceeding to submit a refund.

Can I return an item?

If you receive your order and wish to return it for any reason, you can do so within 24 hours of receiving it, provided the product is unused, undamaged, unscratched, and the packaging is intact. Once we receive the returned item, we will inspect it and issue a refund if it meets our inspection criteria. Please be aware that shipping costs are non-refundable, and you are responsible for the return shipping fees.

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